FAQ & Policies

Utah Mammoth Ice Center Policies 

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Advance Reservations: Advance reservations are strongly recommended for all Utah Mammoth Ice Center events and activities due to limited space. Guests will be turned away once capacity is reached. To make a reservation, guests can use the menu at the top of this webpage to find events and detailed schedule information. 

Cameras and Recording Devices: Only small, personal digital cameras (max 3" H x 4" W x 1" D) with non-extending lenses are permitted at the Utah Mammoth Ice Center. Professional/commercial cameras with detachable/interchangeable lenses, audio/video recording devices, monopods, tripods, obstructing equipment, and camera bags are prohibited.

Cash-free Payments: The Utah Mammoth Ice Center is a cash-free facility. 

Dress Code: Appropriate clothing is required at all times. Clothing must provide adequate coverage and be suitable for an active ice-skating environment. Clothing or language that facility management deems offensive or otherwise inappropriate is not permitted.

Guest Conduct: The Utah Mammoth Ice Center is committed to creating a safe, respectful and efficient experience. Facility management reserves the right to remove any guest whose conduct is deemed inappropriate, unruly, or detrimental to the enjoyment of other guests. If you observe any guest behaving in such a manner, please contact the nearest Guest Services or Event Security team member or by texting “SOS UMIC” to 848-261.

Registered Events: Guests may only participate in the event or ice session for which they are properly registered. Guests who enter or participate in another session without registering may be removed from the ice and are subject to disciplinary action, including suspension from future Utah Mammoth Ice Center activities.

Utah Mammoth Practices: Select Mammoth practices will be open to the public, with attendance limited to 300 individuals per practice. Attendees must register and sign a waiver online to reserve a first-come, first-serve spot 24-hours in advance. 

Media Access: Media members must obtain a press credential in advance to access the Utah Mammoth Ice Center. Media credentials will be granted on a case-by-case basis. Credentialed press are permitted to enter, film, and record inside the Utah Mammoth Ice Center according to NHL policy and at the discretion of Smith Entertainment Group (SEG) and must be accompanied by a member of the PR team. SEG staff have the right to prohibit media access to any area of the facility, at any time, at their discretion. Please email pr@teamseg.com to request a press credential. 

Media interested in attending a Utah Mammoth team practice should submit a credential request here.

Security Screening: SEG reserves the right to implement security screening prior to entry into the Utah Mammoth Ice Center for any event including, but not limited to, Utah Mammoth open practices and other team events. 

Service Animals: While animals and pets are not permitted inside the Utah Mammoth Ice Center, trained service animals or those in training who assist guests with disabilities are welcome in all public areas.

Service animals must be accompanied by their handler at all times and maintained on a leash unless it interferes with the animal’s work or the handler’s disability prevents its use. In such cases, the service animal must remain under the handler’s control through voice, signal, or other effective means.

Guests with disabilities are responsible for the care and supervision of their service animals, including cleaning up after them and for any damage they cause.

The facility reserves the right to require the removal of any service animal that is not under control, disruptive, or poses a direct threat to the health or safety of others.

Public Skates:

• No jumps
• No earbuds
• No raising legs above knee level
• Skaters cannot carry children on the ice
• Skaters must be 2 years old to be permitted on the ice

Signs and Posters: Hand-held signs or posters (max 11”x17”) are allowed inside the Ice Center, unless otherwise specified by team, event, and/or facility management. Signs or posters should promote fan support or relate to an event and must not contain explicit, offensive, profane, or derogatory content. SEG reserves the right to remove any sign or poster for any reason. 

Smoking: In compliance with the Utah Indoor Clean Air Act, the Ice Center is a smoke-free building. Outdoor smoking is not allowed within 25 feet of external entrances, exits, and air intakes.

Prohibited Items:

We are committed to creating a safe, respectful, and efficient experience. The following items are prohibited at all events (Note: this is not an all-inclusive list):

• Aerosol cans
• Audio/visual recording devices (e.g. GoPros, Google Glass, Ray-Ban Meta Glasses, Spectacles, etc.)
• Beach balls, frisbees, or any other projectiles
• Coolers or bottles (cans or glass)
• Drones
• Firearms, knives, or weapons of any kind
• Fireworks
• Flasks
• Flashlights
• Illegal substances
• Laser pointers
• Mace, pepper spray
• Noise-making devices, including whistles/horns
• Optical illusions intended to interfere with the ability of the eye to perceive depth or distance
• Professional or commercial cameras with interchangeable/detachable lenses
• Signs, banners, or posters with obscene, derogatory, or offensive contents, or larger than 11 x 17 inches in size are prohibited. (See: Signs and Posters)
• Sticks, poles or pipes, selfie sticks, bats, clubs, umbrellas
• Strollers
• Tripods/monopods
• Anything else deemed inappropriate by management

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FAQS

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Learn to Play / Continue to Play 

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Should I complete a Learn to Skate prior to signing up for Learn to Play? 

• In short, YES! It is highly encouraged for your child to graduate from Learn to Skate prior to Learn to Play for various reasons. The most important is ensuring they have a positive experience once they have a stick in their hands. Skating is the foundation of hockey—it’s the skill everything else is built on. When players develop strong skating ability, they gain confidence, control, and independence on the ice. That confidence not only improves their performance but also makes the game more enjoyable, motivating them to stay involved and committed for the long term.

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What is included in the Learn to Play registration? 

• When you enroll in Learn to Play, you’ll receive eight weeks of on-ice instruction from our USA Hockey–certified coaches, along with a complete set of protective hockey equipment to use during the program—and keep once it’s complete.
• The equipment package includes: a helmet, shoulder pads, elbow pads, gloves, pants, shin guards, skates, socks, jersey, a stick and a hockey bag. 
• Prior to your first skate, you’ll be invited to join us for a fitting session where your child can try on all the gear to make sure you are ordering the right size. 

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I’ve already done a LTP/CTP, can I sign up for another?

• You can sign up for Continue to Play as many times as you’d like. Our Learn to Play program is intended for just that - learning how to play hockey. The next progressive step is Continue to Play which was created to help further our new hockey players’ development and boost their confidence before jumping into league play.

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What is the next step after Continue to Play?

• After Continue to Play, your child can either register for another session, or sign up for our Rookie League.  Rookie League is an internal recreational level program designed to be fun and welcoming while still competitive. 

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My kid is too old/young for the 5-11 LTP/CTP, what programs can they do?

• If your child is too young for our Learn to Play program, we highly encourage them to sign up for Learn to Skate where they can register as young as 3 years old. 
• If your child is too old for Learn to Play, that restriction is primarily based on the gear that is provided from the NHL. If you are able to secure your own set of full hockey equipment, they can register for our Learn to Play program at a discounted rate. 

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Who can I contact if I have questions?

• If you have any questions, please reach out to our staff at info@mammothicecenter.com 

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Women’s League

When are practices and games?

• Our Women’s leagues games will play on Wednesday nights at the Utah Mammoth Ice Center. Our women’s league does not include practices, but you are welcome to join us for our women’s only drop in skates or stick and pucks. 

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How do I know if I’ve been placed on a team?

• If you signed up as a free agent, our League administrator will reach out once you are placed on a team. If you are not placed on a team, you will receive a full refund and added to our sub list where you will have the option to play in either or both co-ed and women's leagues. 

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When does it start?

• Our Adult Leagues will start the week of March 15th, 2026 

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Stick & Puck

Do you get a stick & puck for going? 

• No, unfortunately you will not be given a stick and puck for signing up. That is however what is requested when you register. Stick + Puck sessions are simply just that, an opportunity to have some open ice and just play.

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How do I secure my own space for coaching? 

• Private coaching sessions are not allowed during our Stick + Puck sessions, neither is cornering off your own area. Stick and Pucks are a community centered event and encouraged for everyone to share the ice equally. 

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Rookie League 

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What age group would I/my kid be in?

• Birth years are described in each section for the league. We have each age group separated by even ages, 8U, 10U, 12U, etc. If your son or daughter is 9 or 10 years old, they would sign up for the 10U/10 and under division. 

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Are there tryouts?

• There are no tryouts, but evaluation skates. Every hockey player who registers for Rookie League will be added to a team. We will use the first two weeks of the season as evaluation skates so that our coaches can create evenly matched teams to make sure the league is fair, competitive and fun. 

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What is rookie league? Is it only for beginners?

• No, any level of player can sign up for Rookie League - it is open for anyone! 

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When are games/practices?

• Practice and games will be consistent throughout the season. The ice times are all listed on our website. Each team will receive on practice and one game every week. 

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Adult League 

My friend and I want to sign up to play together, but we don’t want to create our own team. How can we be sure we will be placed on the same team?

• If you prefer to be on the same team as a friend or family member, simply email our league administrator and we can make that happen! 

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What level should I be playing in? 

• Our leagues are clearly defined on our website 

​​A/B Level: Designed for players with extensive hockey experience who are confident skaters and compete at a high level. Former high school, college, college club, semi-pro, professional, and AA–AAA junior players are an ideal fit for this division

C Level: Players with several years of playing experience who are strong skaters and continue to develop their skills. Former high school or travel hockey players who are looking to continue their hockey career. Games are competitive while still being recreational and fun.

D Level: Players with multiple years of experience who are confident skaters and eager to continue improving. This level is marked by consistent skating, efficient stickhandling, and effective passing.

Women’s Division: Our Women's League offers a fun, inclusive, and competitive way for players of all skill levels to enjoy hockey in a welcoming environment. This 16-week season accommodates varying skill levels, emphasizing sportsmanship, community, and consistent ice time.

Beginner: Our Beginner Hockey League is designed for new and developing players who are still learning the fundamentals of the game. This league focuses on building confidence, improving basic skills, and enjoying hockey in a fun, supportive environment.

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What if my level is full? Is there a waiting list? 

• Yes, there is a wait list available. Once we’re ready to open up registration for the following season, we will give the wait list a head start to sign up before opening up to the general public. 

Learn to Skate

How many people are in a group? - Our Learn to Skate sessions max out at 48 registrations so we can have 8 people at 6 different stations on the ice. 

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How are the groups decided? 

• Once we’re out on the ice, groups will be broken down by age, skill level or families.

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General Questions 

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As a parent, how can I stay involved?

• As a hockey parent, the best way you can be involved is by supporting your child and cheering them on. 

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Is Mammoth practice open to the public? 

• Yes, the Utah Mammoth practices are open to the public but are a ticketed event. We will post opportunities to join an open practice via our Instagram account. Tickets are free, but the practices are a limited capacity so we ask that everyone preregister for the practice ahead of time. 

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When can I come skate at the facility? 

• Check out our website, mammothicecenter.com for more information

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Do you offer skate sharpening?

• Yes, we offer skate sharpening for $12. Please allow 24 hours for skate sharpening services.

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QUICK NOTES

• Anyone under the age of 8 who needs assistance from their parents to get dressed are permitted to have one parent enter the locker room to assist them. Please restrict to  only one parent per player.
  

• If your child over 8 years old needs help with their skates, we ask that your child use  the locker room to get dressed in their gear and then bring their skates out to the lobby to get tied. Program attendees must be present for their parent(s) to be permitted in  the locker room.
  

• Any mixed gender team will have access to both female and male specific locker rooms. • For stick & puck sessions, please check the monitor for under 18 and over 18 designations. • No cellphone use. This includes any photography or videography. Any cellphone use must be taken into the hallway.
  

• Before your group leaves the locker room, please pick up all trash and ensure all personal belongings are brought with you.
  

• Utah Mammoth Ice Center is not responsible for any personal items stolen or left behind • No smoking, vaping, drugs, or alcohol use.
  

• Teams may have access to locker rooms for 30 minutes before and after their designated ice time.
  

• Drop Ins and Stick & Puck: Base layers are required in co-ed locker rooms.
  

• All locker rooms and locker room areas are designated as “Base layer required” areas.  All players must wear full coverage clothing when inside locker rooms.
  

• No players shall be allowed access to the locker room unless a NCSI background screened/Safe Sport trained locker room monitor is present in the locker room. • If a single player is present, the locker room should be monitored by at least two adults until additional players arrive.
  

• If there is only one adult present, whether a coach or volunteer parent, they should  wait for multiple players to arrive before allowing access to the locker room.
  

• The same strategies should be applied after practice/game with a monitor staying  until the last player leaves, and at no time should one adult be alone in the locker room with one player, unless the player is their own child. This policy applies to all minor USA Hockey Participants up through the youth 18U level and through girls 19U level.

GENERAL

In addition to the development of our hockey players and enjoyment of the sport of hockey, the safety and protection of our participants is central to Utah Mammoth Ice Center’s goals. Utah Mammoth Ice Center adheres to USA Hockey’s SafeSport Program as a means to help protect its participants from physical abuse, sexual abuse, and other types of misconduct, including emotional abuse, bullying, threats, harassment, and hazing. To help prevent abuse or misconduct from occurring in our locker rooms, Mammoth Ice Center has adopted the following locker room policy.
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This policy is designed to maintain personal privacy as well as to reduce the risk of misconduct in locker rooms. At Utah Mammoth Ice Center there are nine locker rooms available for our program’s use. Each of the locker rooms has its own designated restroom and shower area that is across the hall from the locker room. All participants must be covered before traveling back and forth between the locker room and the restroom. Some teams in our program may also occasionally or regularly travel to play games at other arenas, and those locker rooms, restrooms and shower facilities will vary from location to location. Utah Mammoth Ice Center’s team organizers will attempt to provide information on the locker room facilities in advance of games away from our home arena. At arenas for which you are unfamiliar, parents should plan to have extra time and some flexibility in making arrangements for their child to dress, undress, and shower if desired.

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LOCKER ROOM MONITORING

Utah Mammoth Ice Center has limited use of locker rooms and changing areas (e.g., generally 30 minutes before and following practices and games). This allows for direct and regular monitoring of locker room areas. While constant monitoring inside of locker rooms and changing areas might be the most effective way to prevent problems, we understand that this would likely make some players uncomfortable and may even place our staff at risk for unwarranted suspicion. We conduct a sweep of the locker rooms and changing areas before players arrive, and if the coaches are not inside the locker rooms, either a coach or voluntary locker room monitors (each of which has been screened) will be posted directly outside of the locker rooms and changing areas during periods of use, and leave the doors open only when adequate privacy is still possible, so that only participants (coaches and players), approved team personnel, and family members are permitted in the locker room. Team personnel will also secure the locker room appropriately during times when the team  is on the ice.
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PARENTS IN LOCKER ROOM

Except for players at the younger age groups (8 and under), we discourage parents from entering locker rooms unless it is truly necessary. If a player needs assistance with his or her uniform or gear, if the player is or may be injured, or a player’s disability warrants assistance, then we ask that parents utilize the lobby for him or her to get dressed. • Naturally, with our youngest age groups it is necessary for parents to assist the players getting dressed. We encourage parents to teach their players as young as possible how to get dressed so that players will learn as early as possible how to get dressed independently. In circumstances where parents are permitted in the locker room, coaches are permitted to ask that the parents leave for a short time before the game, and for a short time after the game so that the coaches may address the players.
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MIXED GENDER TEAMS

Some of our teams consist of both male and female players. It is important that the privacy rights of all of our players are given consideration and appropriate arrangements made. Where possible, Utah Mammoth Ice Center will have the male and female players dress/ undress in separate locker rooms and then convene in a single locker room before the game or team meeting. Once the game or practice is finished, the players may come to one locker room for a team meeting and then the male and female players proceed to their separate locker rooms to undress and shower, if available. If separate locker rooms are not available, then the players will take turns using the locker room to change. We understand that these arrangements may require that players arrive earlier or leave later to dress, but believe that this is the most reasonable way to accommodate and respect all of our players.
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CELL PHONES AND OTHER MOBILE RECORDING DEVICES

Cellphones and other mobile devices with recording capabilities, including voice recording, still cameras and video cameras, are not permitted to be used in the locker rooms. If phones or other mobile devices must be used, they must be used outside of the locker room.
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PROHIBITED CONDUCT AND REPORTING

Utah Mammoth Ice Center prohibits all types of physical abuse, sexual abuse, emotional abuse, bullying, threats, harassment, and hazing, all as described in the USA Hockey SafeSport Handbook. Participants, employees, or volunteers in the Utah Mammoth Ice Center may be subject to disciplinary action for violation of these locker room policies or  for engaging in any misconduct or abuse or that violates the USA Hockey SafeSport  Policies. Reports of any actual or suspected violations, you may email USA Hockey at SafeSport@usahockey.org or may call 1-800-888-4656.