FAQ & Policies

Utah Mammoth Ice Center Policies 

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Advance Reservations: Advance reservations are strongly recommended for all Utah Mammoth Ice Center events and activities due to limited space. Guests will be turned away once capacity is reached. To make a reservation, guests can use the menu at the top of this webpage to find events and detailed schedule information. 

Cameras and Recording Devices: Only small, personal digital cameras (max 3" H x 4" W x 1" D) with non-extending lenses are permitted at the Utah Mammoth Ice Center. Professional/commercial cameras with detachable/interchangeable lenses, audio/video recording devices, monopods, tripods, obstructing equipment, and camera bags are prohibited.

Cash-free Payments: The Utah Mammoth Ice Center is a cash-free facility. 

Guest Conduct: The Utah Mammoth Ice Center is committed to creating a safe, respectful and efficient experience. Facility management reserves the right to remove any guest whose conduct is deemed inappropriate, unruly, or detrimental to the enjoyment of other guests. If you observe any guest behaving in such a manner, please contact the nearest Guest Services or Event Security team member or by texting “SOS UMIC” to 848-261.

Utah Mammoth Practices: Select Mammoth practices will be open to the public, with attendance limited to 300 individuals per practice. Attendees must register and sign a waiver online to reserve a first-come, first-serve spot 24-hours in advance. 

Media Access: Media members must obtain a press credential in advance to access the Utah Mammoth Ice Center. Media credentials will be granted on a case-by-case basis. Credentialed press are permitted to enter, film, and record inside the Utah Mammoth Ice Center according to NHL policy and at the discretion of Smith Entertainment Group (SEG) and must be accompanied by a member of the PR team. SEG staff have the right to prohibit media access to any area of the facility, at any time, at their discretion. Please email pr@teamseg.com to request a press credential. 

Media interested in attending a Utah Mammoth team practice should submit a credential request here.

Security Screening: SEG reserves the right to implement security screening prior to entry into the Utah Mammoth Ice Center for any event including, but not limited to, Utah Mammoth open practices and other team events. 

Service Animals: While animals and pets are not permitted inside the Utah Mammoth Ice Center, trained service animals or those in training who assist guests with disabilities are welcome in all public areas. Service animals must be accompanied by their handler at all times and maintained on a leash unless it interferes with the animal’s work or the handler’s disability prevents its use. In such cases, the service animal must remain under the handler’s control through voice, signal, or other effective means. Guests are responsible for the care and supervision of their service animals, including cleaning up after them and for any damage they cause. The facility reserves the right to require the removal of any service animal that is not under control, disruptive, or poses a direct threat to the health or safety of others.

Signs and Posters: Hand-held signs or posters (max 11”x17”) are allowed inside the Ice Center, unless otherwise specified by team, event, and/or facility management. Signs or posters should promote fan support or relate to an event and must not contain explicit, offensive, profane, or derogatory content. SEG reserves the right to remove any sign or poster for any reason. 

Smoking: In compliance with the Utah Indoor Clean Air Act, the Ice Center is a smoke-free building. Outdoor smoking is not allowed within 25 feet of external entrances, exits, and air intakes.

Prohibited Items:

We are committed to creating a safe, respectful, and efficient experience. The following items are prohibited at all events (Note: this is not an all-inclusive list):

• Aerosol cans
• Audio/visual recording devices (e.g. GoPros, Google Glass, Ray-Ban Meta Glasses, Spectacles, etc.)
• Beach balls, frisbees, or any other projectiles
• Coolers or bottles (cans or glass)
• Drones
• Firearms, knives, or weapons of any kind
• Fireworks
• Flasks
• Flashlights
• Illegal substances
• Laser pointers
• Mace, pepper spray
• Noise-making devices, including whistles/horns
• Optical illusions intended to interfere with the ability of the eye to perceive depth or distance
• Professional or commercial cameras with interchangeable/detachable lenses
• Signs, banners, or posters with obscene, derogatory, or offensive contents, or larger than 11 x 17 inches in size are prohibited. (See: Signs and Posters)
• Sticks, poles or pipes, selfie sticks, bats, clubs, umbrellas
• Strollers
• Tripods/monopods
• Anything else deemed inappropriate by management

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